Twilio Integration

Overview

The Twilio integration in Lamatic provides communication automation capabilities through SMS, voice calls, and WhatsApp messaging. This integration enables automated multi-channel communication within workflows, supporting comprehensive communication automation across different channels including SMS, voice calls, and WhatsApp messaging.

Features

✅ Key Functionalities

• Action - Send SMS: Sends text messages to phone numbers with customizable content and delivery options.
• Action - Send Voice Call: Makes automated voice calls with custom messages and call management features.
• Action - Send WhatsApp Message: Sends WhatsApp messages including text and media content to WhatsApp-enabled numbers.

✅ Benefits

• Multi-Channel Communication: Supports SMS, voice calls, and WhatsApp messaging from a single integration.
• Automated Messaging: Streamlines communication processes with programmable messaging and calling.
• Global Reach: Leverages Twilio's global infrastructure for reliable message delivery worldwide.
• Rich Media Support: Enables sending media files through WhatsApp messaging for enhanced communication.

Prerequisites

Before setting up the Twilio integration, ensure you have the following:

• Twilio Account: A valid Twilio account with active phone numbers and proper authentication setup.
• Twilio Credentials: Account SID and Auth Token from your Twilio console.
• Phone Numbers: Purchased phone numbers for SMS and voice calls (if needed).
• WhatsApp Business API: Set up WhatsApp Business API for WhatsApp messaging (if needed).

Setup

Step 1: Set Up Twilio Account

1. Create Twilio Account:

   • Sign up for a Twilio account at twilio.com (opens in a new tab)
   • Verify your phone number and complete account setup

2. Get Credentials:

   • Navigate to your Twilio Console Dashboard
   • Copy your Account SID and Auth Token
   • Store these credentials securely for use in Lamatic

3. Purchase Phone Numbers (if needed):

   • Buy phone numbers for SMS and voice calls
   • Set up WhatsApp Business API (for WhatsApp messaging)

Step 2: Set Up Lamatic Flow

1. Create a Custom Flow for Twilio automation:

   • Configure the Twilio node based on your use case
   • Set up action parameters for your communication needs
   • Test the integration with your Twilio credentials

2. Use Pre-built Templates: Start with our Twilio Communication Template

Step 3: Configure Node in Lamatic

1. Add the Twilio node to your flow.
2. Provide necessary credentials and communication parameters.
3. Configure the specific action (SMS, Voice Call, or WhatsApp Message).

Step 4: Testing

For testing, you need to manually provide phone numbers and message content as dummy data. Once deployed, these values will be automatically processed through your configured Twilio integration.

Configuration Reference

Credential Configuration

Action Configuration

Send SMS Action

Send Voice Call Action

Send WhatsApp Message Action

Low-Code Example

Send SMS Action

nodes:
  - nodeId: twilioNode_1
    nodeType: twilioNode
    nodeName: Twilio
    values:
      credentials: my-twilio-credentials
      action: sms
      timeout: 60
      to: '{{triggerNode_1.output.sampleInput}}'
      from: '{{triggerNode_1.output.sampleInput}}'
      body: Test SMS
    modes: {}
    needs:
      - triggerNode_1

Send Voice Call Action

nodes:
  - nodeId: twilioNode_2
    nodeType: twilioNode
    nodeName: Twilio
    values:
      credentials: my-twilio-credentials
      action: voice_call
      timeout: 60
      to: '{{triggerNode_1.output.sampleInput}}'
      from: '{{triggerNode_1.output.sampleInput}}'
      body: Test Voice Call
    modes: {}
    needs:
      - triggerNode_1

Send WhatsApp Message Action

nodes:
  - nodeId: twilioNode_3
    nodeType: twilioNode
    nodeName: Twilio
    values:
      credentials: my-twilio-credentials
      action: whatsapp
      timeout: 60
      to: '{{triggerNode_1.output.sampleInput}}'
      from: '{{triggerNode_1.output.sampleInput}}'
      body: Test WhatsApp Message
    modes: {}
    needs:
      - triggerNode_1

Output

Send SMS Output

• messageId: String identifier for the sent SMS message
• status: String indicating the delivery status
• to: String containing the recipient phone number
• from: String containing the sender phone number
• body: String containing the message content
• price: String containing the cost of the message
• timestamp: String containing the send timestamp

Send Voice Call Output

• callId: String identifier for the voice call
• status: String indicating the call status
• to: String containing the recipient phone number
• from: String containing the sender phone number
• duration: String containing the call duration
• price: String containing the cost of the call
• timestamp: String containing the call timestamp

Send WhatsApp Message Output

• messageId: String identifier for the WhatsApp message
• status: String indicating the delivery status
• to: String containing the recipient WhatsApp number
• from: String containing the sender WhatsApp number
• body: String containing the message content
• mediaUrl: String containing the media URL (if sent)
• timestamp: String containing the send timestamp

Troubleshooting

Common Issues

Debugging

• Check Twilio API logs for detailed error messages
• Verify phone number formats and validity
• Test credentials using Twilio's API explorer
• Monitor account usage and billing
• Validate media URLs for WhatsApp messages
• Check network connectivity and firewall settings
• Review Twilio API documentation for specific error codes
• Ensure proper permissions for the phone numbers being used